Chat on your site. Answered from your phone.
Route website chat into Telegram
A chat widget that nobody answers after 5pm is just decoration. If you're a small team or a solo founder, you can't sit at a desk watching a console all day - but you do have your phone, and Telegram, now past a billion monthly users, is already on it. Routing website chat into Telegram means a visitor's question buzzes your phone, and you can answer from wherever you are before they bounce.
Why this pairing
Why teams send Web Chat to Telegram
Website chat demands speed; Telegram keeps you reachable anywhere. Pairing them means the chat bubble on your site never goes unwatched just because you stepped away - the question reaches your phone and the answer goes right back to the visitor.
- Visitors chat from your site instantly; you answer from the phone in your pocket.
- Each conversation opens as its own Telegram forum topic, so several visitors stay organized.
- Perfect for solo founders and small teams - the bubble stays answered without a desk.
- Replies appear live in the visitor's chat, so they get a fast answer no matter where you are.
How it works
One thread, both ends
A visitor opens the chat bubble on your site and types. No login, no app to install - the conversation starts the moment they hit send.
InboxBarn routes that conversation into Telegram as a forum topic per conversation inside a Telegram supergroup. Your team reads it and answers it right there, in the tool they already have open - no portal to log into, no queue to refresh.
The reply always goes back on the channel the customer used.
Setup
Set it up in three steps
- 1
Drop the widget on your site
Paste one <script> tag, or use the inline “On Site” container for an embedded panel. The widget loads in its own Shadow DOM, so it never collides with your styles.
- 2
Connect your Telegram bot
Paste a bot token from @BotFather and point it at a forum supergroup where the bot is an admin with the Manage Topics permission. Each conversation opens as its own topic.
- 3
Pick a category and go live
Map the source to a routing category (general, billing, VIP, sales) and point your destination at it. Send a test message - it should appear on the other side in seconds, and your reply should land right back where it started.
1 billion+
monthly active users on Telegram. Telegram is already open on the screens of the people who answer your customers - routing to it just meets them there.
Source: Telegram founder Pavel Durov, March 2025
Questions
Frequently asked
Does the visitor need Telegram?
No. They chat on your site and see your reply in the bubble. Telegram is only where you read and answer.
How are multiple chats organized?
Each conversation becomes its own forum topic in a Telegram supergroup, so concurrent visitors don't blur into one chat.
What do I need to connect Telegram?
A bot token from @BotFather and a forum supergroup where the bot is an admin with Manage Topics.
Where does my reply show up?
Live in the visitor's chat bubble on your site - even though you typed it in Telegram from your phone.
Keep reading
Other ways to route
Connect Web Chat to Telegram today.
Every channel is included on every plan - no per-channel taxes. Wire up the bridge in a few minutes and answer your customers from the tool your team already lives in.