About InboxBarn
A help desk for teams who already live where their customers do.
We started InboxBarn after watching a thousand support conversations get fractured across tabs, portals and forwarded threads. We believe a customer should never have to leave the place they reached out from — and a support team should never have to play archaeologist to find what was said yesterday.
We're six people, three time zones, and one shared belief: the best support software gets out of the way so that two humans can finish a sentence together.
Principles
Four rules that make every product decision.
Conversation over ticket
A ticket number is an apology for bad software. We design for the moment a customer speaks — and the moment a teammate answers.
Native on every channel
Discord should feel like Discord. Email should feel like email. We don't flatten the world into a portal nobody chose.
Quiet over clever
Most support tools are loud — red badges, dashboards, gamification. We remove until what's left is exactly enough.
Few, well-cared-for
We'd rather have 800 happy teams than 80,000 forgotten ones. Our pricing reflects that — and so does our roadmap.
A short barn raising
How we got here.
- 2024
01 · The thread idea
Two of us — a Slack moderator and an email-tired support lead — sketched the first version of a unified thread on a whiteboard in Trondheim.
- 2025
02 · Quiet launch
Shipped to twelve teams we already knew. Spent a year doing little except listening to them.
- 2026
03 · The doors open
Public beta. Discord, Slack, email, SMS — eight channels live, four more on the way. You are reading this on the day we opened the barn.
The crew
Six people, a lot of listening.
We hire slowly. Every teammate has shipped a product they cared about into the hands of customers they could name.
- M
Maren H.
Co-founder · Product
- T
Theo B.
Co-founder · Engineering
- A
Ada S.
Customer obsession
- J
Jonas L.
Channels & APIs
- P
Priya R.
Design
- W
Wren P.
Operations
Want to support the way you actually talk?
Come look around the barn.