01
Universal inbox
Every email, DM, channel mention and SMS lands in one calm thread — sorted by customer, not by tool.
Multi-platform help desk
Meet your customers
where they're already
talking.
InboxBarn quietly unifies email, Discord, Slack and a dozen more channels into one calm thread. Your team replies from a single dashboard — the message lands back on whichever platform the customer chose first.
AMKS
Trusted by 240+ small support teams — from solo SaaS to 18-person studios.M
Maren Halvorsen
One thread · 3 channels
Open
- Maren H.@maren09:14
Hey — anyone seen the export hang at 92%? Third try today.
Pulled your account — looks like a stuck job. Re-queued it; you should see progress in ~40s.
- Maren H.#support · DM09:18
Just finished. Thanks for the speed 🙏
Reply via
Reply on Slack…
One thread, every channel —
- Discord
- Slack
- Telegram
- SMS
- Teams
- Web Chat
- X / Twitter
- Discord
- Slack
- Telegram
- SMS
- Teams
- Web Chat
- X / Twitter
Customers don't switch tabs for you.
Your team shouldn't have to either.
Traditional help desks ask a Slack-native community to file tickets in a portal nobody loves. InboxBarn flips the assumption: the conversation stays on the customer's home turf, and everything you need to support them lives in one quiet workspace.
↳ Less software theatre. More replies.
Three steps. No setup PDF required.
The shortest path from inbox to answer.
You probably spend more time chasing context than writing replies. We rearranged the room so the context comes to you.
01
Connect channels
Hook up email, Discord and Slack in under five minutes. Add the rest on your own schedule.
02
Route quietly
Tag, assign and prioritise with rules that read like sentences — not regex puzzles.
03
Reply from anywhere
Pick up a thread in the dashboard, your mailbox, or the Slack DM. Everything stays in sync.
Inside the barn
Built for teams who'd rather listen than ticket.
Every feature exists for a single reason: to make a reply feel like a conversation, not a workflow. Nothing more decorative than that.
02
Reply on their channel
Answer from your dashboard; the message arrives back on Discord, Slack, or wherever the customer first wrote in.
03
Two-way sync
Reactions, edits, threads — they all sync both directions. The customer keeps their native experience.
04
Memory across channels
Identifies a customer across email, Discord and Slack with a single profile, history, and notes.
05
Quiet automations
Routes, tags, and SLA timers that fade into the background — no chaotic dashboards full of red.
06
Honest analytics
Response times, resolution rates and channel mix, presented like a notebook page rather than a billboard.
Native on every side
Your agents reply in InboxBarn.
Their customer gets a Discord ping.
No reply-to gymnastics. No "please use our portal." Outbound messages arrive on whatever channel the customer used first, with reactions, edits and threads syncing both ways.
Customer · Discord
“Can we get a refund on the seat we added by mistake?”
14:02 · #support
bridged ↺
Agent · InboxBarn
Refunded the extra seat — credit lands in your billing in a few minutes. Sorry for the friction.
14:04 · Theo
sent → discord
“We replaced a four-tab support stack with one quiet dashboard. The first week, our Discord community didn't notice we switched tools — which is exactly the compliment we wanted.”
Plans
Free to start. $5 when you grow.
Every plan includes every channel. Free forever for small teams; a flat $5 a month when you outgrow five.
Homestead
For solo founders and small teams.
Freeforever
- Up to 5 team members
- Every channel included
- Two-way Discord & email sync
- Community support
Big Barn
For teams that have outgrown five.
$5/ month
- Up to 25 team members
- InboxBarn branding removed
- Every channel included
- Everything in Homestead
Step inside
Open the doors.
Your customers won't know you switched.
Free forever for small teams. No card. No portal-PDFs to study.
Get the barn keys