The terms of standing in the barn.

These Terms of Service form an agreement between InboxBarn Labs AS (a Norwegian aksjeselskap, "InboxBarn", "we", "us") and the account holder who creates a workspace on the service ("you", "your"). If you're signing up on behalf of an organization, you're confirming you have the authority to bind that organization to these terms.

By creating an account, you agree to these Terms and to the Privacy Policy, which is incorporated by reference.

To open an account, you must be at least 18 years old, provide accurate signup information, and use the service for lawful purposes only. You are responsible for any activity that occurs under your account — including the actions of teammates you invite — so keep your credentials private and choose strong passwords.

If you discover unauthorized access to your account, email [email protected] and we'll help you contain it within the same business day.

The service consists of a hosted dashboard for managing customer conversations, a set of channel integrations that bridge those conversations between platforms (Discord, Slack, email, SMS, and others), supporting APIs and webhooks, and the human support we provide alongside the software.

Some features are marked beta inside the product. Beta features:

• Are offered without a service-level commitment.
• May change materially or be withdrawn with reasonable notice.
• Are otherwise governed by these same Terms.

We post a list of currently-beta features in the dashboard. If a feature graduates to GA, the corresponding SLA in section 09 applies from the date of graduation.

Content uploaded by you or your end-users (messages, attachments, files, contact records) remains yours. You grant us a limited, non-exclusive, worldwide license to host, copy, transmit, and display that content solely to operate the service for you and to support you when you ask. The license ends when the content is deleted or the account is closed.

We do not train external models on customer content. Any model-assisted features (macro suggestions, draft replies) operate inside your workspace boundary and do not contribute your data to third-party training corpora. If we ever change that, we'll change this clause first, publish the change on this page, and email every account holder thirty days before the change takes effect.

InboxBarn bridges conversations between channels you connect — for example, your Discord server, your Slack workspace, your support email address. Those platforms run under their own terms, which are between you and them. We are not a party to those agreements.

You're responsible for keeping your accounts on those platforms in good standing. If a platform suspends your account, asks us to disconnect from your workspace, or changes their API in a way that breaks the bridge, we'll do what the platform requires and let you know — but the underlying relationship is yours.

You agree not to use the service to send unsolicited bulk messages, harass or threaten any person, host or transmit illegal content, abuse our API, scrape the service, reverse-engineer our software, or resell the service without a written partner agreement.

The categories above are exemplary, not exhaustive. The full list — with a short explanation per item — appears in the highlight below. If we believe you've materially breached this section, we may suspend the affected account with notice; for clear-cut cases (illegal content, active harassment) we may suspend immediately and notify you afterward.

Fees are charged per-seat, on the plan you select, at the rates published at inboxbarn.com/pricing. You may pay monthly or annually. All charges are handled by Stripe; we never see the full card number.

• Renewal — subscriptions renew automatically until you cancel.
• Taxes — prices exclude VAT and other applicable taxes; we add them at checkout where the law requires it.
• Tier changes — upgrades and downgrades are prorated to the day and reflected on your next invoice.
• Refunds — we don't refund mid-period cancellations, but you keep access through the end of the period you've paid for.
• Late payment — if a charge fails, we'll email you, retry over the following week, and suspend the account on day 14 if the invoice is still unpaid.

Big Barn trials run for fourteen days from signup. No card is required to start; if you don't add one before day 14, the workspace downgrades to read-only and we keep your data for another thirty days while you decide.

If you cancel within fourteen days of an annual upgrade, we'll refund the upgrade in full — once per account. After that window, the prorated rule in section 07 applies.

On the Big Barn plan, we target 99.5% monthly availability for the dashboard and the supported channel bridges, measured per calendar month and excluding announced maintenance windows. If we miss the target in a given month, we credit your next invoice on a sliding scale (10% credit at 99.0–99.5%, 25% at 98.0–99.0%, 50% below 98.0%). Credits are the sole remedy for missed availability targets.

The Homestead plan does not include an availability commitment; we work hard to keep it up but make no formal SLA. Current state is published on the status page.

InboxBarn — the software, the brand, the marks, the documentation — is and remains our property. We grant you a limited, non-transferable, non-exclusive right to use the service for the duration of your subscription.

Your customer content remains yours, subject to the license in section 04. Feedback or suggestions you send us are non-exclusive: we may use them to improve the service without any obligation to you, and you keep the right to use them however you like.

Each of us will keep the other's non-public information confidential and use it only to perform under these Terms. Standard exceptions apply: information that becomes public through no fault of the receiving party, was already known, is independently developed, or must be disclosed under law (with notice where lawful).

We warrant that we'll provide the service with reasonable care and skill and in line with these Terms.

Beyond that, the service is provided on an as-is and as-available basis. To the extent permitted by law, we disclaim implied warranties of merchantability, fitness for a particular purpose, and non-infringement. Consumer rights granted by Norwegian or EU law are not affected by this clause.

Our total liability under these Terms is capped at the fees you paid us in the twelve months preceding the event giving rise to the claim. We are not liable for indirect, incidental, special, or consequential damages — including lost profits, lost data beyond our backups, or loss of business — even if we were advised of the possibility.

Nothing in this section limits liability that can't be limited by law: gross negligence, willful misconduct, our indemnification obligations, fraud, or personal injury caused by us.