Docs · calm, not exhaustive

Set up the barn.
A guide-rope, not a manual.

These docs are a guide-rope through the parts of InboxBarn you'll actually touch. We've kept them short on purpose. Start with the track that matches what brought you here, and ignore the rest until you need it. If something here is wrong or missing, write to us — the page above the Send button has our address.

↳ ⌘K to focus · we'll wire this up shortly

Start here · first fifteen minutes

Four steps. We'll keep the rest out of your way.

Connect your first channel

Hook up email or Discord and reply to a real customer in under ten minutes.

Set up routing

Tag, assign, and prioritise with rules that read like sentences — not regex puzzles.

Build a macro

Write a saved reply that adapts to context, and add it to the suggestions panel.

Invite your team

Add teammates, set seats and roles, and decide who sees what.

By topic

Or browse the way a book does.

CHANNELS

Where customers write in.

Email
Discord
Slack
SMS
Telegram
Web chat
Custom webhook

ROUTING & CATEGORIES

Tag, assign, prioritise.

Categories
Sources & destinations
Rule editor
SLA timers
Escalations

MACROS & REPLIES

Saved replies that listen.

Writing a macro
Conditions
Suggestions
Audit log

WORKSPACE & TEAM

Seats, roles, the small things.

Seats & roles
SSO
Notifications
Audit log

BILLING & PLANS

Money, invoices, switching tiers.

Plans
Invoices
Switching tiers
Taxes

API & WEBHOOKS

When you want to bend the barn.

Authentication
REST endpoints
Webhooks
SDKs
Rate limits

Looking for the API? It's threaded through every page.

REST endpoints, webhook payloads, and rate-limit rules live under the API & Webhooks column above.

Still stuck

Ask a human.

We're six people in three time zones. A reply within one business day — by a name.

Get in touch [email protected]

↳ coming soon

Connect your first channel— the full track will land soon.
Set up routing— the full track will land soon.
Build a macro— the full track will land soon.
Invite your team— the full track will land soon.
CHANNELS · Email— coming soon.
CHANNELS · Discord— coming soon.
CHANNELS · Slack— coming soon.
CHANNELS · SMS— coming soon.
CHANNELS · Telegram— coming soon.
CHANNELS · Web chat— coming soon.
CHANNELS · Custom webhook— coming soon.
ROUTING & CATEGORIES · Categories— coming soon.
ROUTING & CATEGORIES · Sources & destinations— coming soon.
ROUTING & CATEGORIES · Rule editor— coming soon.
ROUTING & CATEGORIES · SLA timers— coming soon.
ROUTING & CATEGORIES · Escalations— coming soon.
MACROS & REPLIES · Writing a macro— coming soon.
MACROS & REPLIES · Conditions— coming soon.
MACROS & REPLIES · Suggestions— coming soon.
MACROS & REPLIES · Audit log— coming soon.
WORKSPACE & TEAM · Seats & roles— coming soon.
WORKSPACE & TEAM · SSO— coming soon.
WORKSPACE & TEAM · Notifications— coming soon.
WORKSPACE & TEAM · Audit log— coming soon.
BILLING & PLANS · Plans— coming soon.
BILLING & PLANS · Invoices— coming soon.
BILLING & PLANS · Switching tiers— coming soon.
BILLING & PLANS · Taxes— coming soon.
API & WEBHOOKS · Authentication— coming soon.
API & WEBHOOKS · REST endpoints— coming soon.
API & WEBHOOKS · Webhooks— coming soon.
API & WEBHOOKS · SDKs— coming soon.
API & WEBHOOKS · Rate limits— coming soon.

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