Chat on your site. Answered in Teams.
Route website chat into Microsoft Teams
If your company runs on Microsoft 365, the people who can answer a visitor's question are already in Teams all day - one of more than 320 million monthly users. So why route website chat anywhere else? Bridging your site's chat into Teams means a visitor's question lands in the channel your colleagues already watch, and gets answered before they give up and leave.
Why this pairing
Why teams send Web Chat to Microsoft Teams
Website chat needs a fast human; Teams is where your humans already are if you run on Microsoft 365. Connecting them turns the bubble on your site into a Teams conversation, so the visitor gets a quick answer and your team never leaves the tool it lives in.
- Visitors chat from your site with no login or app; your team answers from Teams.
- No new tool for a Microsoft 365 company - the chat lands where everyone already works.
- Each conversation is its own Teams channel thread, easy to route to the right department.
- 66% of customers expect a reply within five minutes - answering from a tool that's always open helps you get there.
How it works
One thread, both ends
A visitor opens the chat bubble on your site and types. No login, no app to install - the conversation starts the moment they hit send.
InboxBarn routes that conversation into Microsoft Teams as a channel per conversation in the team your colleagues open every morning. Your team reads it and answers it right there, in the tool they already have open - no portal to log into, no queue to refresh.
The reply always goes back on the channel the customer used.
Setup
Set it up in three steps
- 1
Drop the widget on your site
Paste one <script> tag, or use the inline “On Site” container for an embedded panel. The widget loads in its own Shadow DOM, so it never collides with your styles.
- 2
Connect Microsoft Teams
Sign in with Microsoft, grant the Graph permissions (an admin consents once), and choose the team and channel routed conversations should post into.
- 3
Pick a category and go live
Map the source to a routing category (general, billing, VIP, sales) and point your destination at it. Send a test message - it should appear on the other side in seconds, and your reply should land right back where it started.
320M+
monthly active users on Microsoft Teams. Microsoft Teams is already open on the screens of the people who answer your customers - routing to it just meets them there.
Source: Microsoft, FY24 Q1
Questions
Frequently asked
Does the visitor need Teams?
No. They chat on your site and see the reply in the bubble. Teams is only your internal side.
What's required to connect Teams?
InboxBarn uses the Microsoft Graph API. An admin consents once, then you choose the team and channel for routed chats.
Where do replies appear for the visitor?
Live in the chat bubble on your site, in real time - typed in Teams, delivered to them instantly.
Can I route chats to specific channels?
Yes. Conversations are categorized, and each Teams channel subscribes to the categories you choose.
Keep reading
Other ways to route
Connect Web Chat to Microsoft Teams today.
Every channel is included on every plan - no per-channel taxes. Wire up the bridge in a few minutes and answer your customers from the tool your team already lives in.